held up in singapore

I am now 74 years old. Not the youngest. On my travel to Austria last August, I flew with Qantas to Singapore from there on it was to be Lufthansa. As I was not given a boarding pass here in Sydney for the flight from Singapore to Frankfurt,I had to collect such, at the transit area in Singapore. When I got there, I was told "The plane is full". You can't get on.I tried whatever possible, I said here is the booking. "No" the plane is full. Well what does that mean? The assistant girl at the desk let it slip: The plane is over booked. -- I was horrified. It was in the middle of the night. I didn't know what to do.I was in tears. A nice lady from information told me I should book in to the transit hotel for the night, which I did.-- Back at the counter again they told me, that I will be booked on the same flight 24 hours later. To make it all short, I finally arrived at Frankfurt, 24 hours later. -- On my arrival back in Sydney I wrote my letter of complaint, stating also, that I expect to be compensated substantially and gave it to the girl at Flight Center. She said, yes she will send it on to Qantas and Lufthansa.I have called in to the office several times and the question from there is always 'haven't you heard'? No, I haven't heard and it is a long time and surely this letter I wrote, should not just be ignored. -- Can somebody pleas give me some idea as to what else I could do? Thank you. Lotte.

EMAIL : lotte@zithermelodies.com

PHONE : 02-94987119


Posted By Lotte Williams on 3rd February 2010

Updated : 19th April 2010 | Words : 281 | Views : 2084

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