Melbourne Emergency

Emergency Services

For police, ambulance or the fire brigade dial 000.

You can also find a 24 hour police station in the city situated at:

637 Flinders Street
Nr Spencer Street


For emergency dental treatment contact:

General - (03) 9341 1000 or 1800 833 039
Emergency - 1300 360 054
After Hours (03) 9341 1040

117 Barkers Road, Kew
Open: 8:30am - 6:00pm daily
Ph: (03) 9853 1811


If you need a late night chemist try:

Cnr Williams Road and High Street, Prahran
Open: 8am - midnight
Ph: (03) 9510 3977

Cnr Sydney and Brunswick Roads, Brunswick
Open: 8am - midnight
Ph: (03) 9387 8830

Travel Assistance

For general travel advice, showers and toilets contact:


Travellers Aid has served travellers at the point of need across Australia since 1916, thanks to the support from the Victorian community, trusts, foundations and all levels of Government.  The funding and support from the Victorian Government for our new service at Flinders Street Station enables us to assist more travellers than ever before. Travellers Aid provide vital services and dignified outcomes to travellers in need, especially travellers with special requirements and those in emergency situations. They have many services throughout Melbourne:


This service offers a comfortable lounge, amenities, and rest area. It also provides assistance to older, frail, and people with disabilities to ensure safe passage through Southern Cross Station, via free buggy transport, manual wheelchair access, and personal guidance. To access Travellers Assistance bookings are essential.

Travellers Aid at Southern Cross Station also offers clean and accessible rest rooms, baby change facilities, showers (with towel hire), stroller hire, and information on transport and accommodation in Melbourne.

99 Spencer street, Docklands.
Open: 7 days a week 7.00am - 11.00pm.
Ph: (03) 9670 2072


Travellers Aid at Southern Cross Station also assists travellers at the point of need, who experience transport and social disadvantage, who are vulnerable, and distressed, through the provision of travel related emergency relief. To make an appointment please contact our emergency relief staff. This service operates via appointment, so please telephone prior to coming in.

99 Spencer street, Docklands.
Open: Monday-Friday 9.30am-4pm 
Ph: (03) 9670 2873


This service offers a comfortable lounge, amenities, rest area, and practical assistance to the travelling public, through a number of services. Travellers Aid at Flinders Street Station are able to offer a safe community space to wait between trains or to have a rest after a busy period. Our dedicated support staff are able to assist with meals and toileting, advocacy and internet access.

Corner Flinders street and Swanston street, Melbourne
Open: Monday - Thursday 8.00am - 8.00pm. Friday and Saturday 8.00am - 10.00pm
Ph: (03) 9610 2030


This service offers a quiet space for the community to meet, rest and socialise, a large lounge area, and amenities. We also provide transport information and luggage storage. Travellers Aid at City Village houses the organisation's administration team. A meeting room and internet access are available for community use.

Travellers Aid at City Village also houses our Trading Table, which has a wide range of products available to purchase. Some of the items for sale are hand-knitted baby booties, tea towels, greeting cards, shortbread, umbrellas, children’s clothes and blankets. All items are reasonably priced, and the money raised supports the organisation.

Level 3, 225 Bourke street, Melbourne
Open: Monday - Friday 9.00am - 5.00pm
Ph: (03) 9654 2600


Friendly and professional service offering Support Workers to assist people with disabilities and older people with personal care needs. It is centrally located at Travellers Aid at Flinders Street Station and Travellers Aid at Southern Cross.

Our dedicated Support Workers are able to assist with meals, communication (for people with speech impairments), accessing internet and wireless internet services, fully accessible toilet facilities, wheelchair/scooter recharging facilities. Friends and client's personal support workers are also welcome. It also offers social contact to people: come in and meet new people, or old friends.

Services are provided free of charge, without the need for an appointment, referral, or assessment.

Corner Flinders street and Swanston street, Melbourne
Ph: (03) 9610 2030
99 Spencer street, Docklands
Ph: (03) 9670 2072


Travellers Aid now offers a Mobility Equipment Hire Service out of all 3 of our locations. We also offer Luggage Storage, both short and long term at both our City Village location (Level 3, 225 Bourke Street) and Flinders Street Station centers. For more information on Mobility equipment hire please contact our staff at Travellers Aid at any of the above numbers.

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